FAQs & Policies

What is RCE's return and exchange policy?
At this time, we are not permitting any returns or exchanges due to COVID-19. If you feel you have an extenuating circumstance you can contact us at
Do you accept orders placed outside of the US?
Unfortunately we do not ship outside of the continental U.S.
How long will it take to receive my order?
Allow 3-7  business days for order processing. You will receive an email confirmation when your order ships.  Once shipped, most domestic orders take anywhere from 2-5 business days to arrive depending on the efficiency of your local postal service.

Are these masks made in the USA?
Yes, all our masks and filter inserts are manufactured in Minnesota. 

Care Instructions:
Machine wash warm
Tumble dry low
Do not bleach (non-chlorine bleach can be used on plain white face mask)
Do not dry clean
Iron warm if needed
Lay flat to dry

These masks are not medical grade and not intended to act as a medical device or medical product. RCE Pro Store and Rooted Creative make no warranties, expressed, or implied as to the suitability of this cloth face cover for any purpose. They are intended to help slow the spread of human droplets via sneezes, coughs, and normal breathing during everyday activities. If you have any specific questions about a medical matter, consult a doctor or other healthcare provider

For the latest guidance on how to protect yourself and others, visit the World Health Organization’s (WHO) website.